perform2.com

Someone once said, "You should never tell Babe Ruth how to hold a bat."

Truer words were never spoken and yet every day, I work with managers, who have employees with a 1000 batting average, who insist on telling them how to hold a bat.

Process, policy and procedure are critical elements which allow us to consistently replicate desired outcomes. But once those are memorizialized, routinely reviewed and improved, the employees who work within them should be turned loose and allowed to fly.

Leaders who insist that employees should perform every task, approach every project, finalize every sale, exactly the way the manager would, is severely limiting the potential of the business and, more importantly, the employee. If you have an employee who comes to work eager to do their job everyday, who knows themselves well enough to work efficiently and effectively, give them the sign to swing away.

My best advice to managers and leaders - get out of the batters box today, don't start coaching until they approach first and give them the room and equipment to knock the ball out of the park, every single day. I promise you, they will.

So here's the sign to swing away...and if you want to know which bat has worked well for me in the past, just ask.

I have always found it interesting how risk adverse most people are.  I have known and worked with many people whose goal it is to get to a comfortable place (job, house, location) and then just stay there. 

But there are some important truths in life that those people have failed to understand: 

·         No decision is a "no" decision. 

·         Standing still is falling backwards. 

·         All forward movement requires both change and risk.

When we are young we are constantly on the move.  Change is desirable.  Risk is exciting.  But as we grow older, especially if we have found that comfortable place we searched for, change is no longer welcome and risk is frightening.

I have a good friend who is a GYN Oncologist in Salt Lake City Utah, Dr. Christopher Jolles.  Dr. Jolles is definitely a seasoned physician.  He carved out a comfortable niche and had a steady stream of patient referrals.  But two years ago that second life truth hit him square in the eyes.  He realized that by standing still he was actually falling backwards.

So what did he do?  He signed up for training on a surgical robot.  This required a significant commitment of time to learn and then perfect those skills.  He was the first GYN Oncologist to use a surgical robot in Utah and is now the premier robotic surgeon there.

There was a considerable amount of risk in his investment of time and many colleagues questioned his move and wondered about the whether there would be any ROI to the risk.  After two years, the ROI for Dr. Jolles is solid.  He has decreased the time a patient must be in the OR under anesthesia, decreased the blood loss during surgery and decreased the post-surgical hospitalization time.  At the same time he has increased positive outcomes for his patients.

Now two years later, amazing things continue to happened.  Dr. Jolles is revitalized.  He is excited and has regained the passion that led him originally to medical school.  And change and risk have become integral and positive forces in his practice.  Just recently he began the process to relocate his practice after over 12 years in the same location.

Being open to change and risk, Dr. Jolles significantly improved his performance as a physician, as a surgeon and as a human being who helps others face and then ultimately win their battle against cancer.

Exceptional performance cannot be achieved without change and risk.

I'm not sure what has changed us as people.  Maybe it was the earlier focus on self-esteem, making sure that everyone played, that no scores were kept, that no one ever lost.  I think somewhere along that path was a hidden message to parents and children. 

"No one is more important than you or your children".

We might not have been smart enough to realize the ramifications of that message but if you look around you can see the results.

This week I went to a professional basketball game in Salt Lake City.  Behind and above me sat a family - three generations ranging in age from the late 60's to grade school children.  The children put their feet on the back of our seats and screamed constantly and the parents and grandparents did not correct them, not once.

Whenever the referee made a call that the oldest boy disagreed with, he would shout out, "bullshit, bullshit.."

The first time it happened I turned and looked at the father who leaned down into my face and exclaimed, "It was a bullshit call."

The son, no more than 10, then yelled at me, "Get over it, this isn't Los Angeles."

I wasn't confused about my location actually.  But I was confused by the lack of discipline by the parents and the grandparents.  The parents refused to correct their children and it was clear that the pattern had begun with the grandparents who sat silent in tacit approval of the behavior and lack of correction.

This isn't a singular incident.  I've been to restaurants where children have been allowed to run free and pick up food off of my table; I've been to movies where children scream and cry (and they are romantic movies) and I've been to malls where children are running free pulling clothing and food from the shelves.

These are children of every race and ethnicity, of every economic background, in every city in the United States.

When did we get to a point as a culture that we decided it was wrong to teach our children respect, courtesy and restraint?

What will it take for us to realize that these children will not be successful in tomorrow's world, they will not excel or perform at a level sure to bring them success.

We all need to step back and perform better as parents so our children will perform better as human beings.

Performance begins in the home.  It begins with the expectations we have of our children, of the parameters we set and with the discipline we provide against those parameters.  Performance is directly and irrevocably tied to expectations.